The Alley

Terms and Conditions

By entering our website you agree to abide by the terms and conditions of use thereof. The placement of an order online for the purchase of our Activities indicates your acceptance of these terms and conditions.

1. Booking Terms and Conditions

1.1 Booking Confirmation

No booking shall be deemed to have been accepted unless accepted in writing by The Alley (which shall include The Alley's email confirmation of booking).
These Booking Terms and Conditions incorporate The Alley’s Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities.
You must advise The Alley as soon as possible of any mistake in The Alley’s booking confirmation. The Alley shall use its reasonable endeavors to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

1.2 General Issues

These Booking Terms and Conditions apply to the booking of the The Alley's product(s) (the 'Activities") and any ancillary products at the location set out in The Alley's booking confirmation.
These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by The Alley.
Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by The Alley (including any electronic documentation) shall be subject to correction without any liability on the part of The Alley.
The Alleys reserves the right to make changes to the Activities whether to conform with any applicable safety, other statutory requirements or otherwise.

1.3 Safety

The Activities comprise challenging courses and participation is not without risk as falls or accidents could occur. All participants will receive detailed safety training from an instructor.
The Alley reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice, the safety system, safe use of the equipment or who is deemed to be under the influence of alcohol or drugs.
All participants are required to act responsibly and courteously at all times and to respect other participants. The Alley shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behavior of any participant unsuitable.
Participants must be dressed appropriately (see clause 4) and The Alley reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
No refunds or compensation will be payable by The Alley in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the course. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.
If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, The Alley recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the Activities is at their own risk. (see Risk Acknowledgement and Disclaimer).
All participants must be reasonably fit and healthy.
Participants must be at least 14 years old
Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves.

1.4 Clothing

It shall be the responsibility of all participants to ensure that they are dressed appropriately and The Alley advises participants to wear clothing suitable for the an activity of this type, which they do not mind getting damaged. In particular the following restrictions shall apply:
1. Participants may not undertake the Activities in open-toed or slip-off shoes
The Alley will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

1.5.1 Moving bookings, cancellations and refunds

Up to 3 days prior to your activity date you can cancel an existing booking and receive a full refund, minus the booking fee. You can also amend your booking free of charge. In the event of a booking being previously moved or changed within 7 days of the activity but subsequently attempted to be cancelled, where the revised date is greater than 7 days prior, the companies 48 hour refund and cancellation process (1.5.1b) will take precedence.
Up to 48 hours prior to your booking, a refund will not be possible. You can move the activity date, if there is availability or be credited with a gift voucher, valid for 3 months. This will incur a £5 administration charge. Any requests to move or cancel must be made by email to cancelations@postmytime.com.
Within 48 hours of the booking date, if The Alley are operational, you will not be entitled to move your booking, or receive any refunds for cancellations.
Should The Alley require to cancel your booking, it shall use reasonable endeavors to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.
Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer.
Where multiple forms of payment are used, The Alley reserves the right to refund any monies due on a refund or amendment by credit or bank transfer.

1.5.2  Booking Terms when a The Alley Location is forced to close due to COVID-19

Should your booking not be able to proceed we will be happy to, free of charge, reschedule for a future date, or arrange a gift voucher for the full value of your booking, redeemable until the end of 2023 or within 12 months, whichever is the longer. Whilst we hope you will support us by rescheduling, a refund will also be possible.

1.7 Price and Payment

Subject to any terms agreed in writing between The Alley and you, our charges shall be calculated at our current rates, deposit of £40 per booking and balance of payment shall be due on arrival . The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either online.

1.8 Liabilities

Except as otherwise provided in these Booking Terms and Conditions The Alley shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of, or participation in, the Activities.
Except as otherwise provided in these Booking Terms and Conditions any liability of The Alley shall be limited to the refund of any charges paid to The Alley.
Nothing contained in these Booking Terms and Conditions is intended to, nor shall, limit the liability of The Alley in respect of death or personal injury caused by the negligence of The Alley or of its employees, agents or contractors.

1.9 Miscellaneous

If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of the country in which the activity is located.

2. Products and Services

2.1 Making a Purchase

Browse our products and add any items that you wish to buy into the basket. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery. All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues.

2.2 Making a Purchase

We do try to keep the website up to date so that items on the website are in stock. If items sell out, we will try our best to offer alternatives or let you know when they will be back in stock. We endeavor to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

2.3 Credit Card Security

All online purchases take place safely, using Internet security technology to protect our customers. All credit card information and personal data is encrypted to ensure your purchases with us are private and protected, using SSL technology.

2.4 Payment

You can pay for your order by using the following: Visa, MasterCard, American Express, Delta/Connect or Maestro. All card payments are authorized at the point of ordering, which will require the cardholder’s full details including name, address and telephone number. These must match the exact details registered with the card user.

2.5 Content

Although The Alley will do their best to ensure the accuracy of all information within this website, we shall not be liable for damages of any kind resulting from the use of this site.

2.6 Pricing

If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. All Product and Services prices are shown in points sterling and are inclusive of the current standard rate at the time of booking. Gift Vouchers exclude VAT.

2.7 Customer Service

Please contact us if we can be of any assistance. We are available by E-mail at office@postmytime.com.

2.8 Complaints

If, for any reason, you are dissatisfied with the service you have received, please contact us. Email bookings@postmytime.com. Your email will be investigated by our team team. We aim to respond within 28 days but will keep you informed if it is likely to take longer. Details of all complaints will be reviewed so we can continue to improve our customer service.

2.9 Exchange/Returns Policy

We will offer an exchange on any full price items returned to us in perfect condition within 14 days of receipt of order, with proof of purchase. Sale items may be exchanged within 14 days of receipt of order if they are sent back in perfect condition with proof of purchase. Faulty items maybe returned at any time. This does not affect your statutory rights.
For an exchange, fill in the returns form you received with your delivery and include it in the parcel with the item(s) that you are returning. Goods are returned to The Alley at your own expense. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage.
Returns should be sent to: The Alley, Basement, 9 Thurland Street, Nottingham, NG1 3DR
Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.

2.10 Privacy Policy

We at The Alley understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://postmytime.com/ (“our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

Definitions and Interpretation
1. In this Policy, the following terms shall have the following meanings: “Client” means any individual, firm or corporate body to which we provide our services; “Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in clause 11; “Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the UK General Data Protection Regulations. The Alley, a trading name of Resources Productivity Management Limited, a company registered in England and Wales under company number 01953431, whose registered office address is 500 Charlotte Road, Sheffield, England, S2 4ER.
What Does This Policy Cover?
This Privacy Policy applies to our use of all personal data we collect. Visitors to our Site should note that it may contain links to other websites, such as social media links. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Your Rights
1. As a data subject, you have the following rights under Data Protection Legislation, which this Policy and our use of personal data have been designed to uphold:
  1. The right to be informed about our collection and use of personal data;
  2. The right of access to the personal data we hold about you (see clause 10);
  3. The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in clause 12);
  4. The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in clause 4 but if you would like us to delete it sooner, please contact us using the details in clause 12);
  5. The right to restrict (i.e. prevent) the processing of your personal data;
  6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  7. The right to object to us using your personal data for particular purposes; and Rights with respect to automated decision making and profiling.
2. If you have any cause for complaint about our use of your personal data, please contact us using the details provided in clause 12 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.
What Data Do We Collect and How Do We Use Your Data?
Purpose/ActivityType of DataLawful basis for processing including basis of legitimate interestPersonal Data Retention
To commence working with you as a new or returning ClientIdentity, ContactPerformance of a contract with you6 years from the date our contract terminates or expires with you
To deliver our services to ClientsIdentity, Contact, Financial, Profile, Marketing and CommunicationsPerformance of a contract with you6 years from the date our contract terminates or expires with you
To process tenant information in delivering our services to ClientsIdentity, Contact, Financial, Technical, Profile, UsagePerformance of a contract with the Client6 years from the date our contract terminates or expires with the Client
To interact with prospective ClientsIdentity, ContactNecessary for our legitimate interests (to define types of clients for our services, to keep our Site updated and relevant, to develop our business and to inform our marketing strategy)2 years from the date we received your Personal Data
1. We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows:
  1. Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
  2. Contact Data includes company address(es), billing address(es), site address(es), email address(es), and telephone numbers.
  3. Financial Data includes details about payments to and from you, bank account, billing information and other details of services purchased from us.
  4. Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  5. Profile Data includes your interests, preferences, feedback and survey responses. Usage Data includes information about how you use our Site and our services.
  6. Marketing and Communications Data includes your preferences in receiving marketing from us and third parties, and your communication preferences.
2. All personal data is processed and stored securely, for no longer than is necessary or statutorily required in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the applicable Data Protection Legislation at all times. For more details on security see clause 5, below.
3. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
4. Please be aware that as a Client, if you provide us with, or allow us access to, the personal data of any other person (for example, tenants’ data), it is your responsibility to obtain permission from those persons to pass their data to us, as a third party. We will only use that data as set out above to provide our services and will not use it for any other purpose.
5. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the applicable Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6. Third parties whose content appears on our Site may use third party Cookies, as detailed below in clause 11. Please refer to clause 11 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
7. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. Unless we have reasonable grounds to refuse to delete it (where this is permitted under the applicable Data Protection Legislation), we will do so without delay and within no longer than one month from receiving your request.
8. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
How and Where Do We Store Your Data?
1. We only keep your personal data for as long as we need to in order to use it as described above in clause 4, and/or for as long as we have your permission to keep it.
2. Your data will only be stored in the UK. Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure the personal data we collect.
Do We Share Your Data?
1. We may sometimes contract with other third parties to supply services to you on our behalf. These may include search engine facilities and sub-contractors. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
2. We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
3. We may sometimes use third party data processors that are located outside of the UK. Where we transfer any personal data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Legislation.
4. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order or a governmental authority.
What Happens If Our Business Changes Hands?
1. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance.
How Can You Control Your Data?
1. In addition to your rights under the Data Protection Legislation, set out in clause 3, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
1. You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
2. You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
How Can You Access Your Data?
1. You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details in clause 12.
Our Use of Cookies
1. All Cookies used by and on our Site are used in accordance with current Cookie law.
2. We may place and access the following first party and third-party Cookies on your computer or device, to facilitate and improve your experience of our Site and to provide and improve our services:
  Cookie NameCategoryDescription & purposeExpiry
  _gaStatisticsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website2 years
  _ga_#StatisticsUsed by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit2 years
  _gatStatisticsUsed by Google Analytics to throttle request rate1 day
  _gidStatisticsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website1 day
3. First party Cookies are those placed directly by us and are used only by us. Third party Cookies are those placed by websites, services, and/or parties other than us. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.
4. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.
5. Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are also shown above. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed in clause 9.2, but please be aware that our Site may not work properly if you do so. We have taken care to ensure that your privacy is not at risk by allowing them.
6. Our Site uses Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you. Google's privacy policy is available at: https://policies.google.com/
7. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.
8. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Contacting Us
1. If you have any questions about our Site or this Privacy Policy, please contact us by email at bookings@postmytime.com, by telephone on 0800 160 1222 or 0800 160 1222, or by post at The Alley, Basement, 9 Thurland Street, NG1 3DT. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under clause 10, above).
Changes to Our Privacy Policy
1. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up to date.

Terms and Conditions

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